Refund policy,concerns and complaint


We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient’s account.


Unless otherwise specifically stated herein, if you wish to exercise your right to cancel a Transaction under this clause, you must submit a written request to Customer Service, at by email or by mail to 24 Ludlow Close, Basingstoke, England, RG23 8QW, such written request to include: the Customer’s full name, address, and phone number, the transaction tracking number, Transaction Amount, and the reason for your refund request.


If Receiver rejects your funds or you request a refund outside the timing or other requirements of Para. 8.1, we may charge you a fee to refund the Transaction Amount back to your Payment Account after deducting the applicable fee for the Service rendered.


We will only refund the Transaction Amount if the transaction was not already paid to the Receiver (in which case we will also cancel any pending Transaction to the same Receiver).


Refunds will be credited to the same Payment Instrument used to pay for the Transaction. Refunds are only made in GBP. Refund amounts will not be adjusted to account for changes in the value of the GBP or foreign currency from the time your Transaction was submitted to the time of refund.

We make every effort to ensure that the service we provide is of the highest quality. Your suggestions are extremely important to us. If we haven’t met your expectations, please call us immediately