Complaint Form

1. Send a complaint to our Customer Service Department.
2. You can call us, send us an email, file a complaint by post

3. In order to process the complaint further, verification of the sender’s identity as well as of transfer order details will be needed.

This is to protect the personal data of our customers and their transactions. Rupay Transfer will not provide information on transfers to anyone who fails to pass the identification procedure.

4. Rupay Transfer is obliged to:
5. In some cases the customer may be additionally requested to submit documents to confirm the complaint situation (e.g. a bank statement).
6. If the complaint refers to a bank operating the transaction between Rupay Transfer and the customer, Rupay Transfer shall be obliged to represent the customer in complaint review process.